These terms and conditions constitute the return and refund policy of Frutta Private Service Limited

Eligibility for Refunds:

1. Service Discrepancy: If the services provided do not match the agreed-upon contract in terms of quantity, or quality, clients may be eligible for a partial or full refund based on the contract
2. Product Quality Issues: If a product or meal is found to be unsatisfactory (e.g., expired), clients are encouraged to report the issue within 24 hours of delivery for consideration of a
3. Delivery Delays: In case of significant delays (beyond agreed delivery windows as per the contract) impacting scheduled events or meals, a refund may be considered on a case-by-case basis (as mentioned in the service agreement)

Non-Refundable Items:

 – Customized meals or products prepared specifically as per client requirements, unless there is a clear defect or issue with

– Services or products that have been consumed or partially

Refund Process:

1. Notification: To request a refund, please contact our customer service team at enquiry@frutta.in within 12 hours of receiving the service/product, detailing the
2. Review: Our team will review the complaint and assess the Additional documentation or evidence (such as photographs or product samples) may be requested.
3. Resolution: Upon successful review, Frutta will provide an appropriate resolution, which may include:

• A replacement or correction of service

• A partial or full refund, based on the situation.

Refund Method: Refunds will be processed to the original mode of payment within 7-10 business days after approval.

Cancellations: For event or meal cancellations, please refer to our cancellation policy. Refunds for cancellations will depend on the notice period provided.

Frutta reserves the right to amend this refund policy at any time. Should you have any questions or require further clarification, our customer service team is always here to assist.