Effective Date: 09-05-2026
Website / Platform: https://www.frutta.in
Company / Brand: Frutta Services Private Limited
These Terms of Service (“Terms”) govern your access to and use of Frutta’s website, digital platforms, order forms, service forms, communication channels, and services offered by Frutta. By accessing our website, placing an order, submitting a service request, or engaging Frutta for any service, you agree to these Terms.
Please read these Terms carefully. If you do not agree with these Terms, you should not use our website, place orders, or avail our services.
Frutta is a corporate refreshment and experience specialist providing services such as corporate snacks, fruits, beverages, food services, live counters, pantry support, events, vending solutions, cashless cafeteria support, and related workplace refreshment solutions.
These services may be provided directly by Frutta or through its employees, associates, vendors, kitchens, delivery partners, service partners, or other authorized representatives.
By using our services, you confirm that:
You are at least 18 years old.
You are legally capable of entering into a binding agreement.
If you are using the services on behalf of a company, organization, or institution, you are authorized to act on its behalf.
The information provided by you is accurate, complete, and up to date.
Frutta may provide one or more of the following services:
Corporate snacks supply
Fruit supply and fruit counters
Shelf snacks and packaged products
Beverages supply and beverage counters
Food services and meal arrangements
Live counters and employee engagement counters
Corporate event food and refreshment support
Vending machine solutions
Cashless cafeteria solutions
Special occasion hampers, gifting, and curated experiences
Logistics, delivery, coordination, and service support
Any other service agreed between Frutta and the client
The exact scope, quantity, pricing, frequency, location, and service terms will be based on the quotation, proposal, order confirmation, work order, purchase order, email confirmation, contract, or other written agreement between Frutta and the client.
Clients may place orders or service requests through Frutta’s website, order forms, email, phone, WhatsApp, dashboard, app, or any other authorized channel.
An order or request will be considered confirmed only after Frutta accepts it in writing, through email, system confirmation, quotation approval, purchase order acceptance, or any other agreed confirmation method.
Frutta reserves the right to reject, cancel, or modify any order if:
The requested product or service is unavailable.
The requested delivery location is outside our serviceable area.
Pricing, quantity, or service terms require clarification.
Required approvals, advance payments, or documents are pending.
There are operational, safety, quality, vendor, or logistics constraints.
The order appears fraudulent, unlawful, or inconsistent with these Terms.
All prices will be communicated through a quotation, proposal, invoice, purchase order, or written confirmation.
Unless otherwise agreed in writing:
Prices are exclusive of applicable taxes, delivery charges, service charges, packaging charges, installation charges, platform charges, manpower charges, or any other applicable charges.
Taxes will be charged as per applicable law.
Payment terms will be as mentioned in the quotation, invoice, agreement, or purchase order.
Frutta may require advance payment for specific orders, events, new clients, customized services, large-volume orders, vending setups, or live counters.
Delayed payments may lead to suspension of service, cancellation of future orders, withholding of credit facility, or applicable late payment charges, if agreed.
Clients are responsible for ensuring timely payment of all invoices raised by Frutta.
Frutta will make reasonable efforts to deliver products and services within the agreed timelines. However, delivery or service timing may be affected by factors such as traffic, weather, strikes, vendor delays, kitchen delays, stock availability, public restrictions, force majeure events, or other circumstances beyond reasonable control.
Unless specifically agreed in writing, delivery timelines are estimates and not guaranteed commitments.
Clients are responsible for providing accurate delivery details, access instructions, contact persons, security approvals, gate passes, unloading permissions, and any location-specific requirements in advance.
Frutta will not be responsible for delays or failed deliveries caused by incorrect details, restricted access, lack of client coordination, or delayed approvals from the client’s side.
Availability of food items, fruits, snacks, beverages, brands, packaging, counters, vendors, or other service elements may vary based on seasonality, stock, vendor capacity, market conditions, or operational feasibility.
Frutta may suggest or provide suitable substitutions where the originally requested item is unavailable, subject to client approval where required. In urgent or operationally sensitive situations, Frutta may make reasonable substitutions to ensure service continuity, provided the substituted item is of comparable quality or value.
Frutta aims to maintain high standards of food quality, hygiene, packaging, handling, and delivery. We work with internal teams, vendors, kitchens, and partners to maintain quality checks and service standards.
However, clients acknowledge that food and beverage products may be affected by external factors such as temperature, handling conditions, delivery delays, storage conditions at the client location, and consumption timing.
Once products are delivered and accepted at the client location, the client must ensure proper storage, handling, and timely consumption.
Any quality-related concern must be reported to Frutta immediately, preferably with order details, photos, videos, batch details, product details, delivery time, and a clear description of the issue.
Frutta follows an issue-resolution process for quality, delivery, service, billing, or operational concerns.
Clients should report concerns through the official Frutta support channel, account manager, email, or any agreed escalation process.
Frutta will review the complaint and may request supporting information such as photos, videos, delivery notes, product details, employee feedback, order IDs, invoices, or other relevant information.
Depending on the nature of the issue, Frutta may provide one or more of the following resolutions:
Replacement
Partial replacement
Credit note
Refund, where applicable
Vendor review
Service correction
Root cause analysis
Preventive action for future orders
The final resolution will depend on the facts of the case, service terms, product nature, delivery status, client handling, and evidence provided.
Cancellation or modification of an order must be requested within the timelines communicated by Frutta or mentioned in the quotation, proposal, order confirmation, or agreement.
For regular orders, cancellations may be accepted if production, procurement, dispatch, or vendor confirmation has not already started.
For customized orders, live counters, events, bulk orders, hampers, vending setups, manpower bookings, or special arrangements, cancellation charges may apply once planning, procurement, production, vendor booking, manpower allocation, logistics booking, or customization has started.
Frutta reserves the right to charge the client for costs already incurred, including but not limited to raw materials, packaging, vendor charges, manpower, logistics, rentals, equipment, branding, customization, and taxes.
Refunds, if applicable, will be processed based on the nature of the order, the issue reported, the stage of execution, and the agreed commercial terms.
Refunds may not be applicable in cases where:
The order was delivered as confirmed.
The issue was reported after unreasonable delay.
Products were mishandled, stored incorrectly, or consumed after the recommended time.
The client provided incorrect delivery details or delayed access.
The product was customized, perishable, or specially procured.
Cancellation was requested after procurement, preparation, or dispatch.
Where a refund is approved, it may be processed as a direct refund, invoice adjustment, or credit note, depending on the commercial arrangement.
The client agrees to:
Provide accurate order, delivery, billing, GST, and contact details.
Provide timely approvals, purchase orders, and payments.
Ensure delivery access and coordination at the service location.
Inform Frutta in advance about specific food restrictions, allergies, dietary preferences, security rules, parking rules, entry permissions, or delivery constraints.
Use the services only for lawful business purposes.
Not misuse, resell, misrepresent, or tamper with Frutta’s products, services, equipment, technology, vending machines, counters, or materials.
Ensure safe and appropriate use of any equipment, vending machines, counters, or materials placed at the client location.
Frutta may provide food, snacks, beverages, fruits, and related products that may contain or come into contact with allergens including but not limited to nuts, dairy, gluten, soy, sesame, eggs, seafood, preservatives, spices, and other ingredients.
Clients must inform Frutta in advance of any allergy-related requirements or dietary restrictions. While Frutta may attempt to accommodate such requests, we do not guarantee an allergen-free environment unless specifically agreed in writing.
The client is responsible for communicating allergy and dietary information to its employees, guests, or end consumers.
For live counters, office events, employee engagement activities, refreshment counters, vending setups, or on-site services, the client must provide the necessary space, electricity, water, access, permissions, security clearance, parking, waste disposal support, and other infrastructure as required.
Frutta may use its own team members, vendors, chefs, promoters, delivery partners, or third-party service partners to execute such services.
Any changes to event timing, headcount, location, menu, setup, or service scope must be communicated in advance and may result in revised pricing or feasibility review.
Where vending machines, counters, chillers, dispensers, display units, devices, or any equipment are installed or provided at a client location, the client must ensure reasonable care and safe access.
Unless ownership is transferred in writing, all equipment remains the property of Frutta or its authorized partner.
The client must not move, damage, open, repair, modify, tamper with, or allow unauthorized access to the equipment.
Any damage, loss, misuse, theft, or unauthorized handling of equipment at the client location may be chargeable to the client.
All content, designs, logos, brand names, images, documents, menus, proposals, pricing formats, service materials, software, dashboards, forms, reports, and other materials created or shared by Frutta remain the intellectual property of Frutta or its licensors, unless otherwise agreed in writing.
Clients may not copy, reproduce, modify, distribute, publish, or commercially use Frutta’s intellectual property without prior written consent.
Users must not misuse Frutta’s website, forms, applications, dashboards, or digital platforms.
Users agree not to:
Submit false, misleading, or fraudulent information.
Attempt unauthorized access to systems or data.
Upload harmful code, malware, spam, or disruptive content.
Interfere with platform operations.
Copy, scrape, reverse engineer, or misuse the website or platform.
Use the platform for unlawful or unauthorized purposes.
Frutta may suspend access to any user or client who violates these Terms.
Frutta may collect and process information such as name, company name, email address, phone number, delivery location, billing details, GST details, order details, employee preferences, service feedback, and other information required to provide services.
Such information may be used for:
Processing orders and service requests
Delivery and coordination
Billing and payment follow-up
Customer support and complaint resolution
Service improvement
Internal reporting and operations
Marketing communications, where permitted
Legal, tax, audit, and compliance requirements
Frutta may share necessary information with employees, vendors, kitchens, logistics partners, technology providers, payment partners, auditors, legal advisors, or government authorities where required for service delivery or compliance.
For detailed information, please refer to Frutta’s Privacy Policy, if published separately.
Frutta may engage third-party vendors, kitchens, delivery partners, service providers, technology providers, event partners, or other partners to deliver its services.
Frutta will make reasonable efforts to work with reliable partners. However, clients acknowledge that some services may depend on third-party availability, quality, logistics, and operational conditions.
Frutta may replace or change vendors where required for service continuity, quality improvement, compliance, or operational reasons.
By submitting your contact details or engaging with Frutta, you consent to receive communications related to orders, services, invoices, support, updates, offers, proposals, and marketing campaigns through email, phone, WhatsApp, SMS, or other communication channels.
You may opt out of promotional communication by contacting Frutta. However, service-related and transactional communications may still be sent where necessary.
Any confidential business information shared between Frutta and the client, including pricing, proposals, vendor details, operational processes, client data, service plans, reports, and commercial terms, must be kept confidential and used only for the purpose for which it was shared.
This obligation does not apply to information that is publicly available, independently developed, required to be disclosed by law, or shared with written consent.
To the maximum extent permitted by law, Frutta shall not be liable for indirect, incidental, special, consequential, punitive, or business losses, including loss of profit, loss of goodwill, loss of data, loss of business opportunity, or reputational damage.
Frutta’s total liability for any claim arising from a specific order or service shall not exceed the amount paid by the client for that specific order or service, unless otherwise required by applicable law.
Frutta shall not be liable for issues caused by incorrect client information, delayed approvals, client-side handling, third-party restrictions, force majeure events, or circumstances beyond reasonable control.
The client agrees to indemnify and hold Frutta harmless from claims, losses, damages, penalties, costs, and expenses arising from:
Breach of these Terms by the client.
Misuse of Frutta’s services, products, equipment, or platforms.
Incorrect information provided by the client.
Client’s violation of applicable laws.
Mishandling, storage, resale, or unauthorized use of products after delivery.
Claims raised by the client’s employees, guests, contractors, or end consumers due to client-side communication, handling, or distribution.
Frutta shall not be responsible for delay, failure, or non-performance caused by events beyond reasonable control, including but not limited to natural disasters, floods, fire, pandemic, epidemic, strikes, transport disruption, government restrictions, curfews, riots, accidents, vendor shutdowns, supply shortages, power failure, internet failure, roadblocks, weather conditions, or any other unforeseen event.
Frutta may suspend or terminate services if:
Payments are delayed or outstanding.
The client breaches these Terms.
Required approvals, documents, or access are not provided.
The client misuses Frutta’s services or equipment.
Continued service creates operational, legal, financial, safety, or reputational risk.
The service becomes unavailable due to factors beyond Frutta’s control.
Termination or suspension does not affect payment obligations already incurred by the client.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, the courts of Chennai, Tamil Nadu, India shall have jurisdiction over disputes arising out of or relating to these Terms, unless otherwise agreed in writing between Frutta and the client.
Frutta may update or modify these Terms from time to time. The updated version will be posted on the website or communicated through appropriate channels.
Continued use of Frutta’s website, platforms, or services after such updates means that you accept the revised Terms.
For questions, complaints, support, or legal communication, please contact:
Frutta
Email: [email protected]
Phone: 72289 91288
Address: No. 5, Gordan Woodroffe Nagar, 4th Main Road, Tambaram, Keelakattalai, Chennai – 600 117
Website: https://www.frutta.in
This document is a general business Terms of Service template prepared for Frutta’s operational use. It should be reviewed by a qualified legal professional before being published, signed, or used as a binding legal document.
